Refund Policy

We're confident in the pre-paid VoIP calling minutes we offer and back them with the BitMinute Promise.

We always want you to have a great experience with BitMinutes. That's why we have the BitMinute Promise. If you are unable to use your BitMinute Calling minutes as defined in our Terms of Use and presented on our website, we'll work with you to make it right or give you a refund. We have the following standard refund policies: BitMinutes never expire and can be redeemed anytime by the purchaser for cash in over 70 countries. There is a Processing Fee of 3%. Location restriction may apply. .

BitMinutes never expire. BitMinutes contracts with various VoIP minute providers for service. If one service provider goes out of business or cannot perform it ability to provide service as stated on our website and in our Terms of Service, will make every reasonable effort to assist the customer in shifting the remaining minutes to another VoIP provider at the same value as initially purchased.

For more information, please please read our FAQ or contact us